Salesforce Experience Cloud
Harness Salesforce Experience Cloud to deliver customized, efficient, and comprehensive digital
experiences. Enhance customer engagement, foster robust relationships, and improve team collaboration
with this advanced platform.
Build Secure Sites with Salesforce Experience Cloud
Salesforce Experience Cloud is a sophisticated platform built on Salesforce, offering a
comprehensive suite of technologies to design, configure, and manage exceptional digital
experiences for your customers and partners. This platform facilitates:
- Real-Time Customer Interactions: Enable customers to engage with up-to-date
data.
- Knowledge Base and Community: Provide solutions through an extensive
knowledge base and community forums.
- Enhanced Remote Collaboration: Improve connectivity and collaboration
between remote employees and HR.
- Effective Partner Management: Optimize the management of your partners.
- Commerce Channels: Establish online sales channels to connect with and sell
to consumers.
Benefits of Experience Cloud
- Optimized End-User Experience: Enhance every aspect of the customer journey for
improved satisfaction and engagement.
- Effective Partner Collaboration: Strengthen interactions and collaboration with
your partners.
- Reduced Support Team Workload: Streamline processes and automate tasks to lessen
the burden on your support team.
- Advanced Analytics Integration: Use Google Analytics to track and analyze site
usage, gaining valuable insights.
- Dynamic Marketing Sites: Create engaging marketing sites to attract and retain
customers.
- Improved Interaction: Facilitate more meaningful engagement between customers,
experts, and partners.
- Boosted Customer Retention: Offer an exceptional user experience to increase
customer loyalty.
- Customizable Digital Experience Platform: Utilize versatile tools to build a
digital experience platform tailored to your business requirements.
What’s Included?
Salesforce Experience Cloud provides a comprehensive set of tools to create the ideal digital experience
for your business. Explore its key features and learn how Experience Cloud can drive your business
growth.
Included in Salesforce Experience Cloud
- Customizable Portals and Sites: Design and launch secure, branded portals and
websites tailored to your business needs.
- Community Forums: Create and manage online communities for customer engagement,
support, and collaboration.
- Knowledge Base: Build and maintain a centralized repository of articles and
resources for self-service support.
- Omni-Channel Engagement: Connect with users across various channels, including web,
mobile, and social media.
- Personalization Tools: Deliver tailored experiences with advanced personalization
and customization features.
- Analytics and Reporting: Track and analyze user interactions and site performance
with integrated analytics and reporting tools.
- Content Management: Manage and scale content across multiple channels, including
microsites and landing pages.
- AI-Powered Insights: Utilize AI-driven features for predictive analytics,
recommendations, and automated responses.
- Commerce Integration: Set up online commerce channels to facilitate transactions
and connect with customers.
- Partner Relationship Management: Recruit, onboard, and manage channel partners
effectively.
- Collaboration Features: Enhance team collaboration and communication with
integrated tools and shared workspaces.
- Mobile Access: Ensure seamless access and functionality on mobile devices for both
users and administrators.
- Security and Compliance: Maintain secure environments and adhere to compliance
standards with robust security features.
- Custom Templates: Access and customize pre-built templates to accelerate site
development and branding.
